Shipping & Returns

 

Easy Returns & Exchanges

1. SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States or Internationally. Items in stock will typically ship out in 2-3 business days. If a product needs to be manufactured, it may take a day or two longer. We strive to get things in the mail within 5 business days.

 

a. Shipping Charges

Our shipping charges are determined by weight and destination,  excluding applicable sales tax. Our handling charges are nominal and help to cover packaging.

b. International Orders

Please submit a message to us at curious@curiouscustoms.com if you would like to discuss international ordering options.

 

2. RETURN, EXCHANGE POLICY, CANCELLATIONS

Our goal is to ensure your complete satisfaction with your purchase.


Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 3 business days of receipt of package.

 

In case the following conditions are not met, we reserve the right to charge 15% restocking fee or refuse the return.

- the items must be returned for refund or exchange within 15 days of original purchase

- items and packaging must be received in new condition

- the original packaging must not be damaged

- packaging must include all original items

 

Before returning package please contact us at curious@curiouscustoms.com to explain your needs.

 

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy above.